How can we help?
For help with Mamo, email mamofamilyshare@gmail.com. Tell us what you were trying to do, what happened, and your app version. If you include a screenshot, remove private details that are not needed to explain the issue. Never send passwords, verification codes or payment-card information.
You can also open Help & Feedback in the app. It prepares an email with the app/build and iOS version; it does not automatically send the email, attach family content or upload logs.
Accounts and family access
Your Mamo account is separate from your family membership. Sign in with the method you used to create the account. For an email/password account, use the password-reset option on the sign-in screen. If you used Sign in with Apple, your account may use Apple's private relay email address.
Contact your family owner for an invitation or changes to family permissions. Joining a connected family is different from joining its private organizer workspace.
Purchases and subscriptions
Manage App Store subscriptions through your Apple Account's Subscriptions settings. Restore Purchases in Mamo can check eligible purchases made with the current Apple Account. Apple test purchases and complimentary beta access are different from charged purchases.
If a purchase is not reflected in Mamo, contact us with the product and approximate purchase date. Do not send payment-card details. For Apple billing or refund requests, visit Apple's purchase support.
Delete an account or family
In Mamo, open Settings → User Profile to request account deletion. If you own a family, transfer ownership or delete that family first. Owners can request family deletion in Family Details. Deletion requires confirmation and recent authentication.
Account deletion removes your profile, membership and content you authored, including shared items. Family deletion removes the family workspace for everyone, but does not delete their individual accounts. Deletion is processed in the background, and limited records may be retained as explained in the Privacy Policy.
Deleting an account or family does not cancel an App Store subscription. Manage or cancel it separately through Apple. If you cannot access the app to request deletion, email us; we will verify your identity and authority before handling the request.
Privacy requests
For access, correction, deletion, portability or other privacy requests, email mamofamilyshare@gmail.com. Identify the request without including unnecessary family information. We may ask for information needed to verify your identity; we will not ask for your password.
See the Privacy Policy for how Mamo handles data and the Terms of Service for service terms.